FAQs
Ordering and Payment
What forms of payment do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Can I cancel or modify my order after it's been placed?
Please contact us immediately if you need to cancel or modify your order. We'll do our best to accommodate your request, but please note that some orders may be in production and cannot be changed or refunded.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can use this to track the status of your order.
Shipping and Delivery
What is the estimated delivery time for my order?
Our standard shipping times vary depending on the order and shipping location. Print-only orders are typically sent within five working days, standard framed orders are usually shipped from the factory within 2 weeks. Notifications are sent upon fulfillment, including the expected delivery time. Expedited shipping options are available for an additional fee. Please contact us with any special requests; additional fees may apply.
Do you ship internationally?
Only under certain situations. Don’t hesitate to get in touch with us for international purchase and shipping inquiries, rates, and delivery times.
What happens if my artwork is damaged during shipping?
We take great care in packaging our artwork, but occasionally damage can occur. If your artwork arrives damaged, please contact us within 5 days so we can work with you to resolve the issue.
Product Information
What materials do you use for printing and framing?
We use high-quality archival paper, UV-resistant ink, and wooden frames. Refer to the product pages for more detailed information.
How do I care for my artwork?
To keep your artwork looking its best, avoid direct sunlight, moisture, and extreme temperatures. Dust gently with a soft cloth, and avoid using harsh chemicals.
Framing and Sizing
What framing options do you offer?
We offer standard framing as well as limited bespoke options. There is also the option of print-only purchases, so you can manage framing yourself.
Can I customize the framing for my artwork?
Yes, we offer custom framing options. Learn more >
How do I measure my wall space for the artwork?
To ensure the best fit, measure the width and height of your wall space, taking into account any obstructions or features. Please review our artwork sizing guide and standard framing sizing guide for more detailed information.
Artwork and Quality
What is the resolution of your prints?
Our prints are produced at high resolution (typically 300 dpi) to provide archival-quality reproductions.
How do you ensure the color accuracy of the artwork?
We utilize industry-standard giclée printing processes to ensure accurate color reproduction.
What if I'm not satisfied with the quality of my artwork?
We strive for perfection, but if you're not satisfied, please contact us and we'll work with you to resolve the issue.
Returns and Refunds
What is your return and refund policy?
Each framed/printed artwork is custom-made by a group of artisans who care about your satisfaction. However, because of the individualized nature of each order, we are unable to offer refunds or exchanges. If your order is incorrect or has arrived in less-than-optimal condition, please contact us within 5 days, and we will do our best to make things right. We truly appreciate your business! Learn more about shipping and returns.
Are there any restocking fees or other charges?
Reasonable handling fees will be charged for any Bespoke Orders cancelled for any reason.
Customer Service
How do I contact your customer service team?
You can reach us by email at hello@lithograf.com, phone at 646.267.2014, or through our website's contact form.
What are your business hours?
Our business hours are 10:30 AM - 4:30 PM Monday-Thursday, except on holidays or as otherwise noted on our social media pages.
Do you offer any guarantees or warranties?
Yes, we stand behind the quality of our products and guarantee that we’ll work hard to satisfy all typical customer requests.